Frequently Asked Questions

  • Are you accepting new patients? +

    Please call to inquire.

  • What are your hours of operation? +

    Office Hours:

    Monday, Wednesday, Thursday: 7:30am - 5:00pm
    Tuesday, 7:00am-5:00pm
    Friday: 8:00am - 5:00pm 

    Phone Hours:

    Monday, Wednesday, Thursday: 7:30am-11:45am and 12:45pm-4:30pm
    Tuesday: 7:00am-11:45am and 12:45pm-4:30pm
    Friday: 8:00am-5:00pm

    Office and phone hours are subject to change due to staff meetings

  • Whom do I call during non-clinic hours? +

    If you're experiencing a medical emergency, please dial 911. Our answering service will triage non-emergent after hour phone calls and, if needed, will contact one of ELFHP's providers. During the weekends, on-call duty is rotated between six other area clinics.

  • What do I do if my medication is out of refills? +

    Calling your pharmacy first is quickest. They automatically know if refills are available and can obtain this information electronically from your provider for faster results.

  • Who do I call during non-office hours (evenings, nights, weekends) when I have an acute need or urgent question? +

    Dr. Sawtelle, Andrea, Jenna, & Krystal rotate call and are happy to assist you with your acute needs during non-office hours. They may provide you with recommendations, instruct you to be seen in our office the next day, set up a telehealth appointment with you, or provide you with further instructions (depending on symptoms). 

    If you think you are having a Medical Emergency, please call 911 or go to the nearest Emergency Room. 

Same Day Services Available!