Frequently Asked Questions

Are you accepting new patients? +

Please call to inquire.
What insurance companies are you in network with? +

Aetna, Blue Cross Blue Shield, Medica, Medicaid, Medicare, Midlands Choice, Most Medicare Advantage Plans, Tricare, United Healthcare
What are your hours of operation? +

Office Hours:

Monday, Wednesday, Friday: 8:00am-5:00pm

Tuesday, Thursday: 7:00am-5:00pm

Phone Hours:

Monday, Wednesday, Friday: 8:00am-11:45am and 12:45pm-4:30pm

Tuesday, Thursday: 7:00am-11:45am and 12:45pm-4:30pm
Whom do I call during non-clinic hours? +

If you're experiencing a medical emergency, please dial 911. Our answering service will triage non-emergent after hour phone calls and, if needed, will contact one of ELFHP's providers. During the weekends, on-call duty is rotated between six other area clinics.
What do I do if my medication is out of refills? +

Calling your pharmacy first is quickest. They automatically know if refills are available and can obtain this information electronically from your provider for faster results.